Who we are

The information we collect

• Contact and account details: your name, email address, phone number, delivery and billing addresses, and account login details.
• Order details: the products you buy, your order history, and any returns or exchanges.
• Payment information: payments are handled securely by our payment providers. We do not see or store your full card details.
• Communications: messages, enquiries, feedback, complaints and product reviews you send us.

  Website usage: information such as your IP address, device and browser type, and the pages you visit, collected through cookies and similar technologies.

  How we use your information

  UK data protection law requires us to have a lawful reason ("lawful basis") for using your personal information. Here is what we use it for and why:

  What we use it for	Our lawful basis
  Processing your orders, taking payment, delivering your items, and handling returns and refunds	To fulfil our contract with you
  Setting up and managing your account, and responding to your questions and complaints	To fulfil our contract with you, and our legitimate interest in providing good customer service
  Sending you offers, new arrivals and newsletters by email or text	Your consent (you can unsubscribe at any time)
  Running, improving and personalising our website, and preventing fraud	Our legitimate interest in running a safe and successful business
  Keeping financial and tax records, and meeting other legal requirements	To comply with the law

  If you leave a product review, it may be displayed publicly on our website with your first name. We will never publish any other personal information about you without your permission.

  Who we share your information with

  We never sell your personal information. We only share it with trusted companies that help us run our business, such as:

  • our website and e-commerce platform provider
  • payment processors
  • couriers and delivery partners
  • email and marketing service providers
  • IT, hosting and security providers

  These companies may only use your information to provide their services to us, must keep it secure, and must follow this policy and the law.

  We may also share your information where we are required to by law, for example with HMRC or the police, or where it is necessary to establish, exercise or defend our legal rights.

  International transfers

  Some of our service providers may store or process information outside the UK. When this happens, we make sure your information is protected to UK standards, for example by using countries the UK government has approved as having adequate data protection, or by using approved contract terms with the provider.

  How long we keep your information

  We only keep your information for as long as we need it:

  • Order and payment records: 6 years, as required for tax and accounting purposes.
  • Account details: for as long as your account is open. You can ask us to close it at any time.
  • Marketing information: until you unsubscribe or ask us to stop.

  After this, we securely delete or anonymise your information.

  Keeping your information secure

  We take appropriate technical and organisational steps to protect your personal information from loss, misuse or unauthorised access. Our website uses encryption (SSL) to protect information you send us, including when you place an order, and only authorised people can access your data.

  Your rights

  Under UK data protection law, you have the right to:

  • access the personal information we hold about you
  • correct information that is wrong or incomplete
  • delete your information in certain circumstances
  • restrict or object to how we use your information, including stopping marketing at any time
  • receive a copy of your information in a format you can take elsewhere
  • withdraw your consent at any time, where we rely on consent

  To use any of these rights, email info@nuraah.com. We will respond within one month and will not charge you a fee in most cases.

  If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk or on 0303 123 1113.

  Cookies

  Our website uses cookies, which are small files stored on your device. Some cookies are essential for the website to work, such as keeping items in your basket. Others help us understand how visitors use our site and show you relevant offers, and we only use these with your permission. You can change your cookie choices at any time through our cookie banner or your browser settings.

  Links to other websites

  Our website may contain links to other websites, including social media platforms. We are not responsible for how these websites handle your information, so please read their privacy policies before sharing any personal details with them.

  Changes to this policy

  We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date, so please check back now and then.

  Contact us

  We always love hearing from our customers, whether it's a question, feedback or a complaint. Our aim is for every customer to be happy with their purchase, and to come back and recommend us to friends and family.

  If you have any questions about this policy or your personal information, or would like us to stop using your information, please get in touch with our customer care team, who will be happy to help.

  Email: info@nuraah.com

  
  

• Nuraah Cookie Policy

  Last updated: 10 Nov 2026

  1. About this policy

  This policy explains how Nuraah uses cookies and similar technologies on www.nuraah.com (the "Site"), and how you can control them.

  This policy should be read alongside our Privacy Policy, which explains how we handle your personal data more generally.

  2. What cookies are

  Cookies are small text files stored on your device when you visit a website. They let the site remember your device, for example to keep items in your basket or keep you signed in.

  • First-party cookies are set by us.
  • Third-party cookies are set by other companies whose services we use, such as payment, analytics or advertising providers.
  • Session cookies are deleted when you close your browser. Persistent cookies stay on your device until they expire or you delete them.

  We also use similar technologies, such as pixels and local storage. In this policy, "cookies" includes these too.

  3. Your choices and consent

  We only set strictly necessary cookies without asking. These are needed for the Site to work, for example for your basket, checkout and security.

  All other cookies (analytics, personalization and advertising) are only set if you agree. When you first visit the Site, a cookie banner lets you:

  • Accept all cookies
  • Reject all non-essential cookies
  • Manage preferences to choose by category

  Rejecting cookies is as easy as accepting them, and will not stop you shopping with us. You can change your mind at any time using the Cookie settings link in the footer of every page. Withdrawing consent does not affect anything that happened before you withdrew it.

  4. Types of cookies we use

  Category	What it does	Consent needed?
  Strictly necessary	Keeps the Site working: basket, checkout, login, security and remembering your cookie choices	No
  Analytics	Shows us how visitors find and use the Site, so we can improve it	Yes
  Personalisation	Remembers your preferences, such as currency, and recently viewed items	Yes
  Advertising	Lets advertising platforms measure our ads and show you relevant Nuraah ads on other sites and apps. These cookies can recognise your device across sites, so they may involve personal data	Yes

  5. Cookies on our Site

  The main cookies we use are listed below. Our online shop runs on Shopify, so some cookies are set by Shopify on our behalf.

  Cookie	Set by	Category	Purpose	Expires
  _tracking_consent	Shopify	Strictly necessary	Stores your cookie choices	1 year
  cart	Shopify	Strictly necessary	Remembers what is in your basket	2 weeks
  secure_customer_sig	Shopify	Strictly necessary	Keeps you signed in to your account	1 year
  localization	Shopify	Strictly necessary	Remembers your country and currency	2 weeks
  _shopify_y	Shopify	Analytics	Recognises returning visitors for shop analytics	1 year
  _shopify_s	Shopify	Analytics	Tracks a single visit for shop analytics	30 minutes
  _ga, ga*	Google Analytics	Analytics	Counts visits and shows how the Site is used	2 years
  _fbp	Meta (Facebook, Instagram)	Advertising	Measures and targets our Facebook and Instagram ads	3 months
  _ttp	TikTok	Advertising	Measures and targets our TikTok ads	13 months

  Third-party providers decide how they use the information their cookies collect. Their own privacy policies explain this: Shopify, Google, Meta and TikTok.

  6. Pixels and other tracking technologies

  We use tracking pixels (also called web beacons or tags) from Meta and TikTok. A pixel is a tiny piece of code on a page or in an email. It tells the provider when the page is viewed or an action is taken, such as adding to basket or completing an order.

  Pixels used for advertising or analytics are treated the same as cookies: they only run if you have accepted that category in our cookie banner.

  Our marketing emails may contain a pixel that tells us whether an email was opened. You can stop this by turning off automatic image loading in your email app, or by unsubscribing.

  7. Managing cookies in your browser

  As well as our cookie banner, you can block or delete cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the Site, such as checkout, from working.

  • Google Chrome
  • Apple Safari (Mac)
  • Safari on iPhone and iPad
  • Microsoft Edge
  • Mozilla Firefox
  • Opera

  You can also opt out of many advertising cookies at Your Online Choices, and manage ad settings in your Facebook, Instagram and TikTok accounts.

  8. Changes, your rights and contact

  Changes to this policy. We may update this policy when our Site or the law changes. The "Last updated" date at the top shows when it last changed. If we make a significant change, such as adding a new type of advertising cookie, we will ask for your consent again through the cookie banner.

  Your rights. Where cookies collect personal data, you have rights under UK data protection law, including the right to access, correct or delete your data. Our Privacy Policy explains these rights and how to use them.

  Complaints. If you are unhappy with how we use cookies, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

  Contact us.

  • Email: info@nuraah.com